Hi 👋 I’m Luke, Talent Acquisition Manager here at Starbreeze, and I’m looking for a Junior IT Support Technician to join Thomas’ IT team here in our Crew.

You will be IT’s first point of contact for our employees, providing technical support, resolving issues, and ensuring a positive user experience. The ideal candidate is a service-minded person with some related work experience and a passion for games.

So, do you have a knack for turning your colleagues’ frowns upside down by troubleshooting and helping out? Then we want to hear from you!

Please note that this role must be based in our Stockholm office 5 days per week.

What you'll be doing:

• 🏆 Be a user champion: Respond to servicedesk tickets and in-person requests, troubleshoot hardware, software and network issues, and guide users with clear instructions.

• 📈 Resolve and track: Log issues in our ticketing system, escalating where necessary, and ensure your colleagues are happy with the support they get.

• 👌 Keep things running smoothly: Help with setting up new equipment, routine maintenance, and making sure our systems are always in top shape.

• 🤝 Team up: Work closely with the rest of the IT team, share your knowledge, and help us make our support processes even better.

• 🧠 Share the knowledge: Create helpful guides and documentation, and maybe even run some basic training sessions to help everyone become a tech superstar.

What we're looking for:

• You've got some experience under your belt as a 1st or 2nd line IT support technician.

• You're fluent in English (both written and verbal) and a strong communicator, able to communicate technical information to less technical colleagues clearly and understandably.

• You know your way around internal computer components and troubleshooting.

• You have experience configuring and troubleshooting OS-related issues in Windows and macOS.

• You have knowledge of basic networking concepts and troubleshooting.

• You’re comfortable installing, replacing and troubleshooting hardware.

• You have experience installing and reinstalling operations systems from scratch.

• You’re comfortable both working independently and as part of a team.

• You’re curious and eager to learn, especially related to technology.

• You're passionate about games and the gaming industry!

Bonus points if you have:

• Prior experience working with Microsoft Intune.

• Experience working with and administrating Google Workspace, Microsoft Entra ID or similar cloud-based identity providers.

• An understanding of game development and build systems.

• A security mindset.

• Enjoy writing documentation.

Interview process:

• 30-minute Google Meet call with a member of our Talent Acquisition team.

• 1-hour interview with our Head of IT and IT Support Technician.

• 1-hour interview with our IT Systems Engineer and HR Specialist.

Perks of the job:

We know that great work comes from happy people, so we've levelled up our benefits package:

• Flexible hours: Our core hours of 09:30 AM to 15:30 PM CET helps you to structure your day that is best and most productive for your lifestyle and for your team.

• Time off: You'll get 30 vacation days, plus an extra 5 days to use as you please, and even a paid moving day. That's all on top of public holidays!

• Pension: We offer a generous occupational pension plan through Nordnet.

• Insurances: We've got you covered with comprehensive private healthcare, life, and accident insurance.

• Wellness allowance: We offer a 5000 SEK annual wellness allowance to put towards whatever helps you feel your best; whether that’s a gym membership, yoga classes, swimming lessons, or whatever else you do for you!

• Bike to work: Enjoy tax-free bike leasing through Lease a Bike.

• Relax and recharge: We offer free monthly in-office massage sessions to help you unwind and recharge.

• Fun and games: We're a team that loves to hang out; whether that’s Monday breakfasts, frequent fika, or our weekly Dungeons & Dragons club.

• A great new office: Our new digs are right in the heart of Stockholm, surrounded by great restaurants, gyms, and awesome spots for Friday after-work drinks.

About Starbreeze

At Starbreeze, we believe games are more than just entertainment, they’re a way to bring people together. From the pulse-pounding, cooperative heists of PAYDAY to our upcoming Dungeons & Dragons adventure, we create experiences that thrive on teamwork, strategy, and the thrill of emergent gameplay. Our mission is to build vibrant games that offer infinite replayability, allowing players to forge their own stories and adventures together.

Every Starbreeze employee helps shape this vision. Whether you’re crafting intricate game worlds or developing the systems that bring players together, your creativity and passion will drive the future of cooperative gaming. Join us in our journey to create innovative, immersive experiences that unite players and redefine what gaming can achieve.

Starbreeze values diversity and inclusion, and is proud to be an equal opportunity employer. We welcome you as who you are, no matter where you are from or what games you play. If there are preparations or accommodations that we can make to help ensure that you have a comfortable and positive interview experience, please let us know.

Ready to join the Crew?

If this all sounds good to you, then we can't wait to hear from you! Send us your CV and a cover letter in English. We review applications continuously, so the sooner you apply, the better.

P.S. A heads-up for our friends in the agency world: we're handling this one ourselves, so please don't send us any unsolicited CVs to our TA team or managers.